Refund Policy
Last Updated: April 26, 2025
Simplicity Marketing LLC (“we,” “us,” or “our”) values customer satisfaction and aims to deliver high-quality products and services.
However, all sales are considered final.
We may, at our sole discretion, honor refund requests in limited circumstances, as outlined below:
Non-Delivery of Product
If you do not receive a delivery email due to issues with a mail or courier service, we may consider a refund request.
Before a refund can be processed, you may be required to provide:
-
Proof that you reported the missing delivery to the mail or courier service
-
Confirmation of a non-delivery issue after reasonable investigation
Download Issues
If you encounter problems downloading digital products, we recommend first contacting the support team of your web browser or internet service provider.
Our digital products are tested for compatibility with all major browsers, and download issues typically arise from customer-specific browser settings, firewall restrictions, or network problems.
Refunds will not be granted for download issues originating from customer-side technical difficulties.
Defects or Errors
While all products are tested prior to release, unexpected technical issues may occur.
If you experience irreparable defects that prevent normal use of a purchased product, you must:
-
Submit a detailed report to our Support Team
-
Allow reasonable time for us to investigate and attempt resolution
Refunds for irreparable defects are issued solely at our discretion following a technical review.
Product Not as Described
Refund claims based on a product not being as described will be evaluated on a case-by-case basis.
To avoid misunderstandings, we encourage all customers to:
-
Review product descriptions carefully
-
Utilize free previews such as video demonstrations, sample content, screenshots, or demo links provided prior to purchase
Refunds based on dissatisfaction with product expectations are not guaranteed and will be subject to Simplicity Marketing LLC’s approval.
Additional Terms
-
Refund approvals are not guaranteed and are granted solely at Simplicity Marketing LLC’s discretion.
-
Refund requests must be submitted within 14 days of purchase unless otherwise stated.
-
Approved refunds will be processed using the original payment method within a reasonable timeframe.
For assistance or to initiate a refund request, please contact us at: